I know Mondays are not the best days at work, you get all the mess from the weekend to contend with, and then the computer plays up and decides that it wont let you print a thing, then when the guy from IT comes it prints right away and you feel as though he is giving you that ' Bloomin women' look.
But, the people you talk to thank you for your time, they say how glad they are that you can spare the time to talk to them as you do, not a quick two minute whats the problem, but as long as they like, let them get it all out, say that you will sort it, and actually do it. They thank you, they laugh with you, you are on first name terms with them, the guy that said he wouldn't phone you all the time, and regurlarly does, ends the call with a " If I dont call before Christmas have a good one, but, I probably will" it doesn't matter though, after all it makes them feel better, puts their minds at ease.
And the one that got to you today,when you had to call all the creditors to tell them that one of your clients lost his wife suddenly, such a shock to everyone, most of them say yeah ok, but we need this that and the other. And then you ring Capital One, and tell the same thing to the guy on the other end of the phone, you dont even have time to say I will forward on the death certificate etc, when he says, I will tell you what I am going to do, with immediate effect, and you think OH Oh, but then are touched when he says, I am putting a freeze on this account for the next three months, no interest or charges will go on, he does not have to pay a penny to us untill after that, give him a little time to try to sort things out, if we need anything we will call you, or write to you, please let him know and pass on our condolences. Even the big guys have a heart.
Mondays are not always that bad.

