by
lyndlj
@ 2008-08-13 - 09:11:32
The sun is shining though the clouds are still around, still it is nice to see the sunshine for however long it lasts 
Half way through the week and I have already locked horns with the 'elite' management team, by simply qouting our own contract and pointing out that the brother of the person that I was dealing with was a solicitor and that he had got himself involved in the procedure I was dealing with, they left me alone to do my work and make a client happy.
Why is it that they cannot see what is obvious to everyone else? The company cannot function without staff, they can recruit yes, but with no staff to train they will not be able to do the work in the correct manner and law suits will follow!!
One of the most important commodities any company has is their staff, and that is more so for companies that deal with the public on a day to day personal basis, they are the one that build the trust in the company and keep the clients happy, so why is it that most of these companies treat their staff like they are worthless?
I truly believe that our company is going down the drain slowly but surely, no matter how many times they try to change procedures they never seem to get it right, of course it helps if you have someone in charge of staff and procedures that actually knows what they are doing, it is simple, it worked the way it was, why mend something that isn't broken? And why not go back to a method that is viable and works and just carry on constantly changing procedures because you cannot stand being wrong?
Every company worth anything has a customer relations department, where complaints etc are dealt with, it is often just a couple of people or more if it is a large company, this is a method that works across the entire country, it works, it is proven, why would you get rid of it? Why would you have only one person trying to deal with complaints and cancellations in amongst their own work when you have over 16000 clients? And more if you include the sister company (that right at this moment after twelve months is still being carried by the original company) The two main men of the company, the guys that own it have gone off, one flits between Ireland and London the other, the 'Man' that was the 'saviour' has sodded off down south to play with a company down there that he has. They have put in a Managing Director who we never see as he still lives down South and the journey is too long for him to come up every day, and various other 'people that do' who we also never see and have no clue what they do? 
You have to laugh, dont you, when the 'ordinary' staff can see the flaws and where things are wrong and yet those that know just keep on blindly ignoring what is obvious and going round in circles. Never mind lets hope that someone finally sees before it is too late 
It is time now to go and prepare myself for the day ahead, and for those things that it may bring whatever they are, have a great day whatever you are doing catch you later